Union Pacific (UP) has announced that its Response Management Communications Center (RMCC) has earned its second Commission on Accreditation for Law Enforcement Agencies' (CALEA) distinguished accreditation.
UP’s RMCC processes emergency and non-emergency calls from communities across its network. The RMCC team responds to accidents, vehicles stuck on railroad tracks, criminal activities and any other concerns occurring on or near the company’s tracks or property.
CALEA is the credentialing authority for public safety agencies, including law enforcement and emergency communications centers. The commission was established by the International Association of Chiefs of Police (IACP), National Organization of Black Law Enforcement Executives (NOBLE), National Sheriffs' Association (NSA) and the Police Executive Research Forum (PERF).
“CALEA's second accreditation is an honor reflecting Union Pacific's commitment to safety and demonstrates that the RMCC serves employees, customers and the general public in accordance with the industry's highest standards,” said chief safety officer Rod Doerr, UP’s vice president – safety. “Our dedicated team remains committed to helping callers reporting emergencies and activity on Union Pacific property.”
CALEA’s standards require compliance in policy and procedures, administration, operations and support services. The accreditation process phases include enrollment, self-assessment, on-site assessment, commission review and decision, and complying with all CALEA standards.
RMCC received its first CALEA accreditation in 2013 and is one of 95 public safety communications centers recognized for emergency response and professional excellence. RMCC must renew its voluntary accreditation in 2020 to maintain its CALEA status.